Comments on: Ipower responds to being hacked.

By: Donna Barstow

Donna Barstow — Thu, 27 Dec 2012 09:38:33 +0000

In reply to Maryellen. I'm blocked from commenting there after telling the truth too many times!

By: Donna Barstow

Donna Barstow — Thu, 27 Dec 2012 09:18:46 +0000

Wow, Maryellen, what a story. They shut down all my sites a couple of months ago, claiming there was too much traffic, like it was overloaded or something. I never got a straight answer. I think it was down for 2 days. I have WordPress, and I couldn’t even turn off my plugins in case that was the problem! Suspicions that it had been hacked…but no real answer.

They have tried to sell me additional services, but I always complain really loudly when they do that. :)

You’re right about records – inexcusable that they don’t keep details on what THEY do.

By: Maryellen

Maryellen — Tue, 25 Dec 2012 17:54:27 +0000

I just posted on the Ipower FB page – it will probably be removed in 2 seconds!

By: Maryellen

Maryellen — Tue, 25 Dec 2012 17:45:01 +0000

We have had our site on IPower since 2004 – on Dec 14th they took the site down after sending one very spammy looking email to us. It looked so much like spam that I ignored it – the text stated that:
“We are contacting you because we noticed that malicious codes were inserted into your files at the domain http://www.creeksidecrittercare.com also the domain ‘creeksidecrittercare.com’ is blacklisted by Yandex. It is against our Terms of Service due to this we have disabled Website / CGI/ FTP service for your account.”

How weird is that and what the heck is Yandex?! I ignored the email. Our site came down and I had to call 5 times and email 6 times, also review our site to find no malware before they claimed to “fix” the problem and repost the site. They directed me to SiteLock for security support to the tune of $750 per year! I asked IPower for specific information on the fix they supposedly made to files and what malware was on our site – how surprising that they keep no records of what they do with client sites! This morning I logged into the support console to review the tickets I created regarding this incident and they were all REMOVED by IPower. We will be switching servers TODAY. Hope this helps others who might be caught in IPower hell.
Merry Christmas!